FAQ - FREQUENTLY ASKED QUESTIONS
What Would You Like to Know?
WHAT ARE THE COSTS OF A CONSULTATION?
Consultations are from £45 and last approx. 1 hour in duration.
There is no additional charges for patients requiring additional therapists due to size, age or condition. We have up to 3 staff members available, per patient, to get the most from their sessions.
DO YOU CATER FOR DOGS WHO HAVE SUFFERED SPINAL TRAUMA?
Yes, we specialise in the management and rehabilitation of dogs suffering from Neurological conditions. This includes post op rehabilitation following spinal surgery. Generally speaking, we use a combination of land based and hydrotherapy (Underwater Treadmill) for these cases.
DO YOU OFFER A DIRECT CLAIM SERVICE FOR PATIENTS WITH PET INSURANCE?
We offer a direct claim service to owners, on a free of charge basis (no admin fee) as long as an active pet insurance policy is held.
For owners claiming through their insurance policy, there is no payment required at the time of treatment - this will be claimed directly by us, every few sessions.
WHAT ARE YOUR APPOINTMENT TIMES?
We offer appointments from 9am up until 9pm in the evening, Wednesday to Sunday.
All treatments are strictly by appointment only.
WHAT DO I NEED TO BOOK A CONSULTATION?
All patients require veterinary referral from your general veterinarian. Our blank referral form can be found online, on our '' Vet Rehabilitation '' page. This is to be completed, and emailed to along with your pets clinical history and any relevant X-rays.
CAN I VISIT THE CENTRE TO DISCUSS MY PETS NEEDS FURTHER?
Yes. We welcome any owner to visit us, but we may be with patients, so its always best to give us a call beforehand to notify us of your planned arrival time.
WHICH CHARITIES DO YOU SUPPORT?
We support local animal charities by offering free of charge or heavily reduced treatment for dogs who suffer from chronic or life limiting conditions.
We currently work with the amazing team at Friends of Animals Wales.
DO YOU TREAT CATS?
Yes we do! We offer in-house and at-home treatments for feline patients. When a feline patient is attending the centre, it will be at a time where there will be no other animals within the centre - with the aim of reducing stress levels for the patient.